Because we provide an intangible good there are no items that you can return for a refund. To effect any additional anti-money laundering or other checks to verify the identity of the transferee of the funds and the recipient of the funds may need to take place.
Accordingly, in order to ensure compliance with anti-money laundering obligations. Contact us via support if you what to know more.
General. We hold the right to change/update the refund policy without prior notice. All refunds will be treated with the refund policy live on that date.
2.1. Using a program that allows for automated gameplay, such as a bot, is strictly forbidden.
Bot block rules: - 1st time spoted on bot, receive alerts.
- 2nd time - account ban.
- Service a second chance - you can unban account 1 time (charge). 420 tods
2.2. You are responsible for sharing your account; There is no punishment, but GMs are not required to assist you in recovering stolen goods in case of account sharing fraud. Sharing this information is the most common cause of account and item theft.
Our databases are very secure, firewalled, and patched with the latest exploit fixes. All passwords in our account database are encrypted as well for added security. Every single case of so called account being hacked came from individuals who share their accounts with family, real life friends, and girlfriend/boyfriends.
Other occurrences are due to some sort of fallout in a personal relationship with a friend in real life, or a online friend! Sometimes malicious users will befriend other players with the motive to eventually gain their trust to steal items.
Regardless of the reason someone might decide to give their info to someone, just remember that we warned about it, and if something comes up missing, it could have been prevented by following these simple guidelines. It is absolutely essential to keep account information to yourself!
4.1. Actively engaging in slander, racism, real life threats, insults or highly disruptive behavior in the in-game chat is against the rules;
Punishment: Slight - varies from a warning or in-game bans depending on persistence and gravity.
4.2. It is forbidden to impersonate a staff member in any way;
4.3. Indecent or offensive names are forbidden;
Punishment: Medium - character will be isolated in GM ROOM until name is changed
6.1. GMs do not restore lost or dropped items. Stealing or scamming of any kind is a bannable offense at LineZeus. If planed to let someone borrow their items, before trading them screenshot of the conversation should be done.
The screenshot must include details such as what item, and that the person receiving the item will return it when requested by the owner. If failed to include this information or to take a screenshot, and someone gets ripped off, there will be no GM intervention.